<![CDATA[Module for OTRS 4.x?]]>Good morning
Installed OTRS 3.3.11, i-doit 1.4.8 and ReferenceIDoitObjects 0.9 = all work fine.
Install OTRS 4.0.3, i-doit 1.4.8 and ReferenceIDoitObjects 0.9 = all work fine, except "Reference i-doit Objects" in AgentTicketZoom.
Most likely it needed to change object handling as described on OTRS site and change template as decribed here.
Will be OTRS Module ReferenceIDoitObjects updated to actual OTRS 4?

]]>https://community.i-doit.com/topic/2615/module-for-otrs-4-xRSS for NodeFri, 07 Aug 2026 21:20:23 GMTSun, 04 Jan 2015 06:08:30 GMT60<![CDATA[Reply to Module for OTRS 4.x? on Mon, 22 Jun 2015 12:27:53 GMT]]>Hello Marko,

I'm afraid there aren't any news. Our OTRS integration requires OTRS Help Desk 3.3.x. The 4.x branch is still unsupported. But the OTRS module is open source, so everybody who needs 4.x support is encouraged to send us pull requests and fixes.

Ben

]]>https://community.i-doit.com/post/11424https://community.i-doit.com/post/11424Mon, 22 Jun 2015 12:27:53 GMT<![CDATA[Reply to Module for OTRS 4.x? on Mon, 22 Jun 2015 08:37:36 GMT]]>Hello,

are there any News on updating the OTRS Module to compatibility with OTRS 4.x?

As a new customer with OTRS 4.0, we can not use the module because there is no possibility to downgrade OTRS.

best regards,

Marko

]]>https://community.i-doit.com/post/11422https://community.i-doit.com/post/11422Mon, 22 Jun 2015 08:37:36 GMT<![CDATA[Reply to Module for OTRS 4.x? on Tue, 13 Jan 2015 10:13:29 GMT]]>Hi,

Thanks for your message. Our OTRS module supports only OTRS Help Desk 3.3.x. But your hints sound very interesting. Are you familiar with hacking on OTRS/in Perl? The module's code is open source and available on BitBucket: https://bitbucket.org/synetics/otrs-opm-referenceidoitobjects. We're glad to receive your pull requests. Feel free to contribute 🙂 Thanks in advance!

Ben

]]>https://community.i-doit.com/post/11235https://community.i-doit.com/post/11235Tue, 13 Jan 2015 10:13:29 GMT<![CDATA[Reply to Module for OTRS 4.x? on Mon, 12 Jan 2015 14:37:44 GMT]]>Any man alive?

]]>https://community.i-doit.com/post/11232https://community.i-doit.com/post/11232Mon, 12 Jan 2015 14:37:44 GMT