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    • RE: API: Keine Rückgabewerte bei den SLA-Zeiten

      Die bei uns eingesetzte Version ist 1.11.2

      posted in Entwicklung
      O
      OliverGnapp
    • API: Keine Rückgabewerte bei den SLA-Zeiten

      Hallo,

      wir speichern zu unseren Services die SLA's wie hier im Beispiel:

      _SLA.png

      In der Datenbank finden sich die Werte wieder:

      isys_catg_sla_list__id, 56
      isys_catg_sla_list__isys_obj__id, 5434
      isys_catg_sla_list__service_id, 5x12
      isys_catg_sla_list__service_level, 0
      isys_catg_sla_list__isys_sla_service_level__id, NULL
      isys_catg_sla_list__days, 1111100
      isys_catg_sla_list__monday_time, {"from":25200 "to":68400}
      isys_catg_sla_list__tuesday_time, {"from":25200 "to":68400}
      isys_catg_sla_list__wednesday_time, {"from":25200 "to":68400}
      isys_catg_sla_list__thursday_time, {"from":25200 "to":68400}
      isys_catg_sla_list__friday_time, {"from":25200 "to":68400}
      isys_catg_sla_list__saturday_time, NULL
      isys_catg_sla_list__sunday_time, NULL
      isys_catg_sla_list__reaction_time, 1
      isys_catg_sla_list__reaction_time_unit, 3
      isys_catg_sla_list__recovery_time, 1
      isys_catg_sla_list__recovery_time_unit, 3
      isys_catg_sla_list__description, NULL
      isys_catg_sla_list__status, 2

      Über die API lassen sich diese Werte aber nicht auslesen:
      [
      {
      "description": null,
      "sunday_time": null,
      "saturday_time": null,
      "calendar": null,
      "reaction_time": "1",
      "id": "56",
      "days": "1111100",
      "wednesday_time": "00:00 - 00:00",
      "tuesday_time": "00:00 - 00:00",
      "service_level": null,
      "recovery_time_unit": {
      "const": "C__CMDB__UNIT_OF_TIME__HOUR",
      "title": "Hours",
      "id": "3",
      "title_lang": "LC__CMDB__UNIT_OF_TIME__HOUR"
      },
      "service_id": "5x12",
      "monday_time": "00:00 - 00:00",
      "thursday_time": "00:00 - 00:00",
      "recovery_time": "1",
      "objID": "5434",
      "service_level_dialog": null,
      "reaction_time_unit": {
      "const": "C__CMDB__UNIT_OF_TIME__HOUR",
      "title": "Hours",
      "id": "3",
      "title_lang": "LC__CMDB__UNIT_OF_TIME__HOUR"
      },
      "friday_time": "00:00 - 00:00"
      }
      ]

      Wie bekomme ich die Zeiten angezeigt?

      Grüße
      Oliver

      posted in Entwicklung
      O
      OliverGnapp
    • RE: Zuweisung einer Person zu einer Personengruppe per API funktioniert nicht

      @OliverGnapp

      Danke für den Link.
      Die Lösung ( api.validation = 0 in den Expert Settings ) hat geholfen.

      posted in Entwicklung
      O
      OliverGnapp
    • Zuweisung einer Person zu einer Personengruppe per API funktioniert nicht

      Hallo,

      in der Category "Person group memberships" ist dokumentiert, dass das Feld "Person group memberships" vom Typ Integer[] ist.

      Quelle: Administration - Interfaces - external data - JSON-RPC API - Categories and attributes - Category : Person group membership C__CATS__PERSON_ASSIGNED_GROUPS)

      Verwende ich im Aufruf ein Integer-Array, erscheint ein Datenbankfehler:

      Aufruf:
      curl -k -u "very:secret" -H "Content-Type: application/json" -X POST -d "{ "objid" : 29, "category" : "C__CATS__PERSON_ASSIGNED_GROUPS", "data" : { "connected_object" : [ 35 ], "contact" : 29 } }" http://localhost:4321/latest/category
      {
      "id": 0,
      "success": false,
      "message": "Internal error: An database error occurred that indicates that you provided an Id which does not exist. \n Please check all properties which are referencing an entry for validity: FOREIGN KEY (isys_person_2_group__isys_obj__id__group) REFERENCES isys_obj (isys_obj__id) ON DELETE CASCADE ON)"
      }

      Auszug aus dem API-Log:
      [2019-02-25 10:02:05 588697] DEBUG: Calculated model parameters based on method "cmdb.category.save"":
      [
      "category",
      {
      "object": 29,
      "category": "C__CATS__PERSON_ASSIGNED_GROUPS",
      "data": {
      "contact": 29,
      "connected_object": [
      35
      ]
      },
      "objID": 29,
      "apikey": "xmreky8lf404k0oo",
      "language": "en",
      "option": "save"
      }
      ]
      [2019-02-25 10:02:05 588812] DEBUG: Prepare to run request...
      [2019-02-25 10:02:05 590261] INFO: Method: save
      [2019-02-25 10:02:05 600389] ERROR: An exception occured while processing request: -32603 Internal error: An database error occurred that indicates that you provided an Id which does not exist.
      Please check all properties which are referencing an entry for validity: FOREIGN KEY (isys_person_2_group__isys_obj__id__group) REFERENCES isys_obj (i sys_obj__id) ON DELETE CASCADE ON)
      {
      "mysqlErrorCode": 1452,
      "mysqlErrorMessage": "Database error : Query error: 'INSERT INTO isys_person_2_group SET isys_person_2_group__isys_obj__id__person = '29', isys_person_2_group__isys_obj__id__group = 'Array';':\nCannot add or update a child row: a foreign key constraint fails (idoit_data.isys_person_2_group, CONSTRAINT isys_person_2_group_ibfk_2 FOREIGN KEY (isys_person_2_group__isys_obj__id__group) REFERENCES isys_obj (isys_obj__id) ON DELETE CASCADE ON)\n"
      }

      Verwende ich im Aufruf anstatt einem Integer-Arrays nur den Integer-Wert, erscheint in der Ausgabe ein Formatfehler:

      Aufruf:
      curl -k -u "very:secret" -H "Content-Type: application/json" -X POST -d "{ "objid" : 29, "category" : "C__CATS__PERSON_ASSIGNED_GROUPS", "data" : { "connected_object" : 35 , "contact" : 29 } }" http://localhost:4321/latest/category
      {
      "id": 0,
      "success": false,
      "message": "Internal error: There was an validation error"
      }

      Auszug aus dem API-Log:
      [2019-02-25 10:03:12 281845] DEBUG: Calculated model parameters based on method "cmdb.category.save"":
      [
      "category",
      {
      "object": 29,
      "category": "C__CATS__PERSON_ASSIGNED_GROUPS",
      "data": {
      "contact": 29,
      "connected_object": 35
      },
      "objID": 29,
      "apikey": "xmreky8lf404k0oo",
      "language": "en",
      "option": "save"
      }
      ]
      [2019-02-25 10:03:12 281962] DEBUG: Prepare to run request...
      [2019-02-25 10:03:12 283243] INFO: Method: save
      [2019-02-25 10:03:12 288691] ERROR: An exception occured while processing request: -32603 Internal error: There was an validation error
      {
      "connected_object": "(object_browser) Property has to be an array."
      }

      Object 29 ist die Person und Object 35 ist die Personengruppe.

      Wie muss ein korrekter Aufruf aussehen?
      Was ist bei der Verknüpfung von Personen, Personengrupppen und Organisationen zu beachten?

      Grüße
      Oliver

      posted in Entwicklung
      O
      OliverGnapp