I can't seem to find how to add tickets into the system, esp for servers. Anyone got a step by step for added a ticket? Thanks!
Michael R. James
jocki last edited by
There are two possible ways to do that. You can use the internal workflow system to generate 'tasks' (doing something once) or 'checklists' (soing something on a regular basis). I think there should be a basic documentation available in English. You should have a look here:
Otherwise you can connect the Request Tracker (RT) from Bestpractical and i-doit in a way, that they can look in and reference each others databases. That means: While creating a ticket in RT you can reference items in i-doit. And, vice versa: in i-doit you will see the items and their corresponding tickets.
So, you have to decide which way fits your needs better.