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    • D
      dritzz721 last edited by

      I can't seem to find how to add tickets into the system, esp for servers.  Anyone got a step by step for added a ticket?  Thanks!

      Michael R. James
      Systems Administrator
      dritzz721@yahoo.com

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      • jocki
        jocki last edited by

        There are two possible ways to do that. You can use the internal workflow system to generate 'tasks' (doing something once) or 'checklists' (soing something on a regular basis). I think there should be a basic documentation available in English. You should have a look here:

        http://doc.i-doit.org/wiki/Manual

        Otherwise you can connect the Request Tracker (RT) from Bestpractical  and i-doit in a way, that they can look in and reference each others databases. That means: While creating a ticket in RT you can reference items in i-doit. And, vice versa: in i-doit you will see the items and their corresponding tickets.

        So, you have to decide which way fits your needs better.

        Alles in Maßen, auch die Mäßigung

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