Ticket push rt -> I-doit / controller multiple mandator aware ?
-
Hi all,
A collegue of mine posted a while back regarding the object sync of idoit towards RT not functioning correct in a multiple mandator setup. (http://forum.i-doit.org/index.php/topic,2603.0.html)
Now that we are using it towards production, we noticed that when calling the controller.php with the request_tracker handler, letting it log into all the mandators seperately my using -u -p and -i specifying the mandator, it collects all tickets , and pushes them into the mandator. This , resulting in tickets being pushed that first, don't belong to this mandator, and second, linking to strange objects (tickets for a server being linked to a rack, a software object etc etc).
We are running trough the code at the moment, but could it be that the controller handler for request_tracker isn't multiple mandator aware ? Or did we make a fuckup ?
thanks in advance
Regards
Mayk
Hello! It looks like you're interested in this conversation, but you don't have an account yet.
Getting fed up of having to scroll through the same posts each visit? When you register for an account, you'll always come back to exactly where you were before, and choose to be notified of new replies (either via email, or push notification). You'll also be able to save bookmarks and upvote posts to show your appreciation to other community members.
With your input, this post could be even better 💗
Register Login