Community
    • Categories
    • Recent
    • Popular
    • Users
    • Search
    • Register
    • Login

    I-doit to RT integration partially working

    Scheduled Pinned Locked Moved General
    1 Posts 1 Posters 2.1k Views 1 Watching
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • R Offline
      roosa.al
      last edited by

      Hi All,

      I am testing i-doit integrations with Request Tracker.

      I found an issue where the 'Referenced i-doit objects' field in RT is only populated if you are logged into i-doit, otherwise you see 'Error while loading object types'.  If I am logged into i-doit the api is called and there are no issues.

      OS Version:    CentOS 6.6
      RT Version:    4.2
      Idoit Version: 1.4.8 Open

      I have tried to specify $IDoitUser and $IDoitPassword in the RT_SiteConfig to no avail (Doesn't seem to be supported in the latest version).

      Anyone have some insight into this behavior and how to fix it?  My idoit config is below:

      
      #idoit config
          Set($IDoitURL, 'http://hostname.domain.com/idoit/');
      
          Set($IDoitAPI, $IDoitURL . '?api=jsonrpc');
      
          Set(%IDoitMandatorKeys, (
              'i-doit mandator' => '1cpk8xxxx',
          ));
      
      	#Set($IDoitUser, 'admin');
      	#Set($IDoitPassword, 'pass');
      
          Set($IDoitDefaultMandator, 'i-doit mandator');
      
          Set($IDoitDefaultView, 'objects');
      
          Set($IDoitInstalledSoftware, 'relations'); 
      
          Set($IDoitShowCustomFields, 1); 
      
      

      Thanks,
      Adam

      1 Reply Last reply Reply Quote 0

      Hello! It looks like you're interested in this conversation, but you don't have an account yet.

      Getting fed up of having to scroll through the same posts each visit? When you register for an account, you'll always come back to exactly where you were before, and choose to be notified of new replies (either via email, or push notification). You'll also be able to save bookmarks and upvote posts to show your appreciation to other community members.

      With your input, this post could be even better 💗

      Register Login
      • First post
        Last post