I-doit to RT integration partially working

roosa.al

Hi All,

I am testing i-doit integrations with Request Tracker.

I found an issue where the 'Referenced i-doit objects' field in RT is only populated if you are logged into i-doit, otherwise you see 'Error while loading object types'. If I am logged into i-doit the api is called and there are no issues.

OS Version: CentOS 6.6
RT Version: 4.2
Idoit Version: 1.4.8 Open

I have tried to specify $IDoitUser and $IDoitPassword in the RT_SiteConfig to no avail (Doesn't seem to be supported in the latest version).

Anyone have some insight into this behavior and how to fix it? My idoit config is below:


#idoit config
    Set($IDoitURL, 'http://hostname.domain.com/idoit/');

    Set($IDoitAPI, $IDoitURL . '?api=jsonrpc');

    Set(%IDoitMandatorKeys, (
        'i-doit mandator' => '1cpk8xxxx',
    ));

	#Set($IDoitUser, 'admin');
	#Set($IDoitPassword, 'pass');

    Set($IDoitDefaultMandator, 'i-doit mandator');

    Set($IDoitDefaultView, 'objects');

    Set($IDoitInstalledSoftware, 'relations'); 

    Set($IDoitShowCustomFields, 1);

Thanks,
Adam