LDAP Failing - Missing isys_auth_report class

ikyle

Hey @mosorino! Just to keep you in the loop, I have not yet found a resolution to this myself. I am still using a single login to populate the data and evaluate the software. I am hoping that by the time we decide if we like it or not, there will be a resolution for this issue.

Andreas Köcher

I got the same problem without LDAP. The only user that works is admin. If I create a new user and try to connect with this user I get a white screen and the "Missing isys_auth_report class" error in the apache-log. After the session-timeout of 1h I can connect with admin without problems. The error is not fixed in Version 1.13.2.

ikyle

@Andreas-Köcher I just came here to report the same thing (not fixed in 1.13.2). It's such a shame, I felt actual excitement when I saw the update email because I thought it could be fixed . That'll show me to hope!

Fwiw I've been bouncing the php-fpm service to get around having to wait an hour to login with admin.

PatrickFeiler

Hello together,

we provide asap a hotfix for this behavior.

Best regards
Patrick

ikyle

@PatrickFeiler this is awesome news! Thank you!

PatrickFeiler

@ikyle @Andreas-Köcher
Here our Fix.
Create a SQL-Dump of your system and tenant-db
Logon your MySQL-Server do the following queries.

###Tenant-DB "default: idoit_data"
use idoit_data;
DELETE FROM isys_widgets WHERE isys_widgets__const IN ('C__WIDGET__STATS', 'C__WIDGET__STATSTABLE', 'C__WIDGET__REPORTS', 'C__WIDGET__CMDB_EXPLORER', 'C__WIDGET__IT_SERVICE_CONSISTENCY', 'C__WIDGET__EVAL_OVERVIEW');
UPDATE isys_widgets SET isys_widgets__default_config = '{\"title\":\"i-doit News\",\"url\":\"https://www.i-doit.com/en/dashboard-news/\",\"height\":\"800\"}', isys_widgets__sorting = 0, isys_widgets__default = 1 WHERE isys_widgets__const = 'C__WIDGET__IFRAME';
DELETE FROM isys_module WHERE isys_module__const IN('C__MODULE__QCW', 'C__MODULE__REPORT', 'C__MODULE__VERINICE', 'C__MODULE__LOGINVENTORY', 'C__MODULE__ITSERVICE');
DELETE FROM isysgui_catg WHERE isysgui_catg__const IN('C__CATG__NETWORK_PORT_OVERVIEW', 'C__CMDB__SUBCAT__NETWORK_PORT_OVERVIEW', 'C__CATG__CLUSTER_SHARED_STORAGE', 'C__CATG__CLUSTER_SHARED_VIRTUAL_SWITCH', 'C__CATG__CLUSTER_VITALITY', 'C__CATG__OBJECT_VITALITY', 'C__CATG__PLANNING', 'C__CATG__RACK_VIEW', 'C__CATG__VIRTUAL_SUPERNET', 'C__CATG__VIRTUAL_AUTH', 'C__CATG__STACK_PORT_OVERVIEW');
DELETE FROM isysgui_cats WHERE isysgui_cats__const IN('C__CATS__CHASSIS_VIEW', 'C__CATS__ENCLOSURE', 'C__CATS__LICENCE_OVERVIEW', 'C__CMDB__SUBCAT__LICENCE_OVERVIEW', 'C__CATS__NET_IP_ADDRESSES', 'C__CATS__PDU_OVERVIEW');

###System-DB "default: idoit_system
use idoit_system;
DELETE FROM isys_language WHERE isys_language__short NOT IN('en', 'all');

If this helps not, please create a ticket in our helpcenter.
Mail to help@i-doit.com

Best regards
Patrick

ikyle

@PatrickFeiler This procedure worked for me! Thank you so much!

pasterzop

I am still using a single login to populate the data and evaluate the software.

pasterzop

@pasterzop have not yet found a resolution to this myself.. .

ghazestor

I've been bouncing the php-fpm service to get around having to wait an hour to login with admin.