Help on install
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Hello, my name is Jon, and I work for a small/mid level ISP/water/electric/cable TV company. We are verry interested in utilizing your product, but are as of yet unable to get it working. We are using Fedora Core 6, with PHP5(5.1.6)/MySQL5(5.0.2). I attempted to do the web script, and it failed at the database population stage. I looked through the sql files, and cleaned it up for the version we are running, and attepmted the web install again. Failed. I then cleared out all the databases from the failed attempts, and attempted a manual install, at which point it failed again (it just gives me a blank screen). We have seen the demo of this program, and if we can get it working, we may be willing to go into a maintenance contract with you on this program. Please get back to me at your earliest possible convenience.
Jon Harris
WAN Tech.
Conway Corporation -
Hi Jon,
please could you tell me what you did change in the sql files before you attempted another try at installing i-doit?
The easiest way would be to get the setup going.If we don't get it to work and we have the remaining problem of the blank screen then I have some hints for you regarding this problem:
- delete the cache of i-doit completely
- delete the cache of your browser
- make sure the field isys_mandator__dir_cache in the db is not empty (gets filled from the setup normally)
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I removed the default charset, which allowed install. The way my version of MySQL works is that if you don't have a default charset, it assigns one for you. A small, almost trivial thing, but it allowed the complete population of the database. After that, the install worked fine, but then when I went back to the index, I got nothing. I then enabled debugging in the config.inc.php, and still received a blank screen. I then completely flushed all databases that had been there, made a new copy of i-doit from the tar.gz file, made a 3rd copy from the tar.gz file with the patches from the link on the top-right of the forums. I then attempted to install from scratch again, and had the same problem. After all that, I then re-installed linux, then I removed all mysql, php-mysql, php, apache, and httpd rpm's. I then rebuilt apache, php, and mysql from source using the minimum (rather than maximum) versions for what your script requires. I figured that the minimum is what you are testing on. That was 1:00 am my time last night, so I haven't gotten around to testing it. I must now stress how much my company wants to use this script. I have spent about 20 hours on this script to get it work, and my company is paying me to do this. We really like it, and want it to work.
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New error:
Alert : Could not load global constant cache. Backtrace: #0 _get_backtrace() called at [/var/www/html/id/src/debug.inc.php:143] #1 isys_debugger_handler_default_alert::execute(Could not load global constant cache.) called at [/var/www/html/id/src/debug.inc.php:209] #2 isys_debugger::handle(5, Could not load global constant cache.) called at [/var/www/html/id/src/globals.inc.php:336] #3 include_once(/var/www/html/id/src/globals.inc.php) called at [/var/www/html/id/index.php:228]Jon Harris
WAN Tech
Conway Corporation -
Please look at http://www.i-doit.de/forum/index.php/topic,401.msg1490.html#msg1490 for that problem. I hope that will help.