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    OTRS und I-DOIT auf dem gleichen Server

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    • C
      christian82
      last edited by

      Hallo zusammen,

      ich habe ein bereits funktionierendes OTRS auf einem Ubuntu Server laufen. Auf diesem System möchte ich nun auch I-DOIT Open installieren.

      I-DOIT soll unter <meine-ip>/i-doit erreichbar sein, OTRS wie bisher unter <meine-ip>/otrs

      ruft ein Kunde <meine-ip>auf, soll automatisch auf <meine-ip>/otrs/customer.pl umgeleitet werden.

      Der OTRS-Teil funktioniert wie er soll, habe es nur zum besseren Verständnis nochmal erläutert.

      Leider kriege ich das unter der Apache 2 Config file nicht hin.

      Hier die Config files:

      000-default.conf:

      
 <virtualhost *:80=""># The ServerName directive sets the request scheme, hostname and port that
	# the server uses to identify itself. This is used when creating
	# redirection URLs. In the context of virtual hosts, the ServerName
	# specifies what hostname must appear in the request's Host: header to
	# match this virtual host. For the default virtual host (this file) this
	# value is not decisive as it is used as a last resort host regardless.
	# However, you must set it for any further virtual host explicitly.
	#ServerName www.example.com

	ServerAdmin webmaster@localhost
	DocumentRoot /opt/otrs/bin/cgi-bin

	RedirectMatch ^/$ /otrs/customer.pl/$1
	RedirectMatch ^/agent/$ /otrs/index.pl/$1

	# Available loglevels: trace8, ..., trace1, debug, info, notice, warn,
	# error, crit, alert, emerg.
	# It is also possible to configure the loglevel for particular
	# modules, e.g.
	#LogLevel info ssl:warn

	ErrorLog ${APACHE_LOG_DIR}/error.log
	CustomLog ${APACHE_LOG_DIR}/access.log combined

	# For most configuration files from conf-available/, which are
	# enabled or disabled at a global level, it is possible to
	# include a line for only one particular virtual host. For example the
	# following line enables the CGI configuration for this host only
	# after it has been globally disabled with "a2disconf".
	#Include conf-available/serve-cgi-bin.conf</virtualhost> 

# vim: syntax=apache ts=4 sw=4 sts=4 sr noet

      i-doit.conf:

      
 <virtualhost *:81=""># The ServerName directive sets the request scheme, hostname and port that
	# the server uses to identify itself. This is used when creating
	# redirection URLs. In the context of virtual hosts, the ServerName
	# specifies what hostname must appear in the request's Host: header to
	# match this virtual host. For the default virtual host (this file) this
	# value is not decisive as it is used as a last resort host regardless.
	# However, you must set it for any further virtual host explicitly.
	#ServerName www.example.com

	ServerAdmin webmaster@localhost
	DocumentRoot /var/www/i-doit
	#Alias /i-doit/ /var/www/i-doit/

#	RedirectMatch ^/$ /otrs/customer.pl/$1
#	RedirectMatch ^/agent/$ /otrs/index.pl/$1

	# Available loglevels: trace8, ..., trace1, debug, info, notice, warn,
	# error, crit, alert, emerg.
	# It is also possible to configure the loglevel for particular
	# modules, e.g.
	#LogLevel info ssl:warn

	ErrorLog ${APACHE_LOG_DIR}/error.log
	CustomLog ${APACHE_LOG_DIR}/access.log combined

	# For most configuration files from conf-available/, which are
	# enabled or disabled at a global level, it is possible to
	# include a line for only one particular virtual host. For example the
	# following line enables the CGI configuration for this host only
	# after it has been globally disabled with "a2disconf".
	#Include conf-available/serve-cgi-bin.conf</virtualhost> 

# vim: syntax=apache ts=4 sw=4 sts=4 sr noet

      otrs.conf:

      
# --
# added for OTRS (http://otrs.org/)
# --

ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/"
Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"

# activate this if you are using an Oracle database
#SetEnv ORACLE_HOME /path/to/your/oracle/
#SetEnv ORACLE_SID YOUR_SID
#SetEnv NLS_LANG AMERICAN_AMERICA.UTF8
#SetEnv NLS_DATE_FORMAT 'YYYY-MM-DD HH24:MI:SS'

 <ifmodule mod_perl.c=""># Setup environment and preload modules
    Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl

    # Reload Perl modules when changed on disk
    PerlModule Apache2::Reload
    PerlInitHandler Apache2::Reload

    # general mod_perl2 options
    <location otrs="">#        ErrorDocument 403 /otrs/customer.pl
        ErrorDocument 403 /otrs/index.pl
        SetHandler  perl-script
        PerlResponseHandler ModPerl::Registry
        Options +ExecCGI
        PerlOptions +ParseHeaders
        PerlOptions +SetupEnv

        <ifmodule mod_version.c=""><ifversion <="" 2.4="">Order allow,deny
                Allow from all</ifversion> 
            <ifversion>= 2.4>
                Require all granted</ifversion></ifmodule> 
        <ifmodule !mod_version.c="">Order allow,deny
            Allow from all</ifmodule></location> 

    # mod_perl2 options for GenericInterface
    <location otrs="" nph-genericinterface.pl="">PerlOptions -ParseHeaders</location></ifmodule> 

 <directory "="" opt="" otrs="" bin="" cgi-bin="">AllowOverride None
    Options +ExecCGI -Includes

    <ifmodule mod_version.c=""><ifversion <="" 2.4="">Order allow,deny
            Allow from all</ifversion> 
        <ifversion>= 2.4>
            Require all granted</ifversion></ifmodule> 
    <ifmodule !mod_version.c="">Order allow,deny
        Allow from all</ifmodule> 

    <ifmodule mod_deflate.c="">AddOutputFilterByType DEFLATE text/html text/javascript text/css text/xml application/json text/json</ifmodule></directory> 

 <directory "="" opt="" otrs="" var="" httpd="" htdocs="">AllowOverride None

    <ifmodule mod_version.c=""><ifversion <="" 2.4="">Order allow,deny
            Allow from all</ifversion> 
        <ifversion>= 2.4>
            Require all granted</ifversion></ifmodule> 
    <ifmodule !mod_version.c="">Order allow,deny
        Allow from all</ifmodule> 

    <ifmodule mod_deflate.c="">AddOutputFilterByType DEFLATE text/html text/javascript text/css text/xml application/json text/json</ifmodule> 

    # Make sure CSS and JS files are read as UTF8 by the browsers.
    AddCharset UTF-8 .css
    AddCharset UTF-8 .js

    # Set explicit mime type for woff fonts since it is relatively new and apache may not know about it.
    AddType application/font-woff .woff</directory> 

 <ifmodule mod_headers.c=""># Cache css-cache for 30 days
    <directory "="" opt="" otrs="" var="" httpd="" htdocs="" skins="" *="" css-cache"=""><filesmatch "\.(css|css)$"="">Header set Cache-Control "max-age=2592000 must-revalidate"</filesmatch></directory> 

    # Cache css thirdparty for 4 hours, including icon fonts
    <directory "="" opt="" otrs="" var="" httpd="" htdocs="" skins="" *="" css="" thirdparty"=""><filesmatch "\.(css|css|woff|svg)$"="">Header set Cache-Control "max-age=14400 must-revalidate"</filesmatch></directory> 

    # Cache js-cache for 30 days
    <directory "="" opt="" otrs="" var="" httpd="" htdocs="" js="" js-cache"=""><filesmatch "\.(js|js)$"="">Header set Cache-Control "max-age=2592000 must-revalidate"</filesmatch></directory> 

    # Cache js thirdparty for 4 hours
   <directory "="" opt="" otrs="" var="" httpd="" htdocs="" js="" thirdparty=""><filesmatch "\.(js|js)$"="">Header set Cache-Control "max-age=14400 must-revalidate"</filesmatch></directory></ifmodule> 

# Limit the number of requests per child to avoid excessive memory usage
MaxRequestsPerChild 4000

```</meine-ip></meine-ip></meine-ip></meine-ip>
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      • J
        jkondek
        last edited by

        Hallo christian82,

        wie waers mit einem redirect in der index.html?

        <title>customer.pl</title>
        /otrs/customer.pl>

        Gruss,
        jkondek

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        • C
          christian82
          last edited by

          Ist ja das gleiche was ich schon habe..

          Was ich suche ist die korrekte Apache2 config Datei um zusätzlich zu <meine-ip>/otrs auch <meine-ip>/i-doit zu haben</meine-ip></meine-ip>

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          • T
            tosty
            last edited by

            Servus,

            den virtual Host hast Du ja schon in der 000-default.conf drin, wozu nochmal bei i-doit.conf? Dort stehen doch einfach nur generelle Angaben drin, die dann i-doit in den versch. Hosts bereitstellen würden (sofern es mehrere gäbe, bspw. nochmal für SSL/443).

            Wenn Dein DocumentRoot im Server / 1.vhost /var/www ist, müßtest Du für i-doit unter /var/www/i-doit/ gar nix weiter eintragen.

            Anonsten reicht in der i-doit.conf meiner Meinung nach:

            
Alias /i-doit/ "/var/www/i-doit/"

 <directory var="" www="" i-doit="">Options None
  AllowOverride All
  Order allow,deny
  allow from all</directory>

            Der Directory-Block ist der Datei INSTALL der i-doit Installation entnommen, wo im Prinzip alles drin steht….

            EDIT: Der Fehler wenn man so will ist einfach, in der 000-default.conf das DocumentRoot auf /opt/otrs/bin/cgi-bin zu setzen. Das gehört auf /var/www gesetzt! Die OTRS spezifischen Einstellungen macht man in der otrs.conf und die für i-doit in der i-doit.conf.

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