JDISC import timeout

  • When we import from JDISC we get an error in the browser of this:

    The request stopped unexpectedly! Please check the exception log in directory "/var/www/html/log/" and the apache error log.
    Service Unavailable
    The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

    Looking in the logs on the server I see this:

    [Fri Feb 01 10:12:09.600910 2019] [proxy_fcgi:error] [pid 18344:tid 139924028241664] (70007)The timeout specified has expired: [client] AH01075: Error dispatching request to :, referer:

    Anyone know which timeout we need to change or what the fix might be?


  • We have the same Problem using Version 1.12 PRO. Have you fixed the Problem? If yes, how did you fix it?

  • i-doIT Team


    i think you import to many objects and you are running for the max_execution_time.
    You must edit your php-settings maybe.
    Example from our KB:

    allow_url_fopen = Yes
    file_uploads = On
    magic_quotes_gpc = Off
    max_execution_time = 300  <<<<<<< higher value!
    max_file_uploads = 42
    max_input_time = 60
    max_input_vars = 10000
    memory_limit = 256M
    post_max_size = 128M
    register_argc_argv = On
    register_globals = Off
    short_open_tag = On
    upload_max_filesize = 128M
    display_errors = Off
    display_startup_errors = Off
    error_reporting = E_ALL & ~E_DEPRECATED & ~E_STRICT
    log_errors = On
    default_charset = "UTF-8"
    default_socket_timeout = 60
    date.timezone = Europe/Berlin
    session.gc_maxlifetime = 604800
    session.cookie_lifetime = 0
    mysqli.default_socket = /var/run/mysqld/mysqld.sock

    After you edited your settings do a restart from your apache2.
    Example for Debian/Ubuntu

    service apache2 restart

    Best regards
    Patrick Feiler

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