JDISC import timeout

A Former User

When we import from JDISC we get an error in the browser of this:

The request stopped unexpectedly! Please check the exception log in directory "/var/www/html/log/" and the apache error log.
Service Unavailable
The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

Looking in the logs on the server I see this:

[Fri Feb 01 10:12:09.600910 2019] [proxy_fcgi:error] [pid 18344:tid 139924028241664] (70007)The timeout specified has expired: [client 10.101.1.132:60492] AH01075: Error dispatching request to :, referer: http://10.110.31.185/?moduleID=50&param=6&treeNode=506&mNavID=2

Anyone know which timeout we need to change or what the fix might be?

Thx

bjolotz

We have the same Problem using Version 1.12 PRO. Have you fixed the Problem? If yes, how did you fix it?

PatrickFeiler

Hello,

i think you import to many objects and you are running for the max_execution_time.
You must edit your php-settings maybe.
Example from our KB:

allow_url_fopen = Yes
file_uploads = On
magic_quotes_gpc = Off
max_execution_time = 300  <<<<<<< higher value!
max_file_uploads = 42
max_input_time = 60
max_input_vars = 10000
memory_limit = 256M
post_max_size = 128M
register_argc_argv = On
register_globals = Off
short_open_tag = On
upload_max_filesize = 128M
display_errors = Off
display_startup_errors = Off
error_reporting = E_ALL & ~E_DEPRECATED & ~E_STRICT
log_errors = On
default_charset = "UTF-8"
default_socket_timeout = 60
date.timezone = Europe/Berlin
session.gc_maxlifetime = 604800
session.cookie_lifetime = 0
mysqli.default_socket = /var/run/mysqld/mysqld.sock

After you edited your settings do a restart from your apache2.
Example for Debian/Ubuntu

service apache2 restart

Best regards
Patrick Feiler

yannick.ibert

Hello everyone,

were you able to solve the problem?

I also get the timeout error after about 1-2 minutes. Same log entries as the author. The max execution time is already set to 300 for us.

We are running Version 27.

Michael Huhn

@yannick-ibert

verwendest du einen Proxy und ist dieser in i-doit eingetragen?
Wurde ein ProxyTimeout konfiguriert?