Does nobody have this problem as well??? And nobody has an idea where this is coming from/could be solved?

Anyone….................??

An update about this Bug.

If i create a new ticket connected to a custom field in I-doit I get the following error.
PHP Warning:  Invalid argument supplied for foreach() in /usr/share/i-doit/src/classes/cmdb/dao/isys_cmdb_dao.class.php on line 112

This error is repeated for every custom field that is filled in for the ticket. (So if i create a ticket with 3 custom field entries, give the php command to put the tickets in I-doit, I get this error 3 times beneath eachother!)

Hello,

I have come across the following bug.

When I use the synchronisation button in the I-doit webinterface there are 13 workstations synced with Request Tracker and there are shown in the RT webinterface.

As soon as I hit the sycnrhonisation button for company 2. 7 of these workstations are removed from the custom fields. As soon as I synchronise again with the webinterface these 7 workstations are shown again….untill I use the controller script again.

The same 7 workstations are removed EVERY time!

We are running Request Tracker 4.2 & I-doit 0.9.9-6

Hello

When I run the command; php /var/ww/i-doit/controller.php -v -m request_tracker > /dev/null I get the following error;
PHP Warning:  Invalid argument supplied for foreach() in /usr/share/i-doit/src/classes/cmdb/dao/isys_cmdb_dao.class.php on line 112

The tickets from the company created with the i-doit installation are synched and shown in I-doit. Tickets from companies I created after the installation with the admin console are not synched.

Any idea's????!!!!????

Would it be possible to create a changelog/timeline in I-doit.

So when there is a change in the software or hardware of a system it's possible to look back in a timeline to see when and what changes are made?

This would be helpfull for helpdesk employees so when they get a call they can look back to see if a change in soft- or hardware are responseble for a error on a system.

We are currently installing I-doit in our companie. We are wondering if it is possible to create a sort of timeline in which we can easely view what is changed since a few days or something.

So when our helpdesk get's a call it can look at a changelog to see if there are changes made to the hardware and software.

Is there a possibility to get this function in I-doit now, or would this type of functionality be available in the near future from now?

Greetings,

Mark Tinnemans
NLcom

Hello,

At the moment we have two companies created in I-doit, Company A and B. Company A is created at the initial installation of I-doit, Company B is created afterwards.

I have logged in to both companies and made the connection with the RT4 database. I checked the server and clients to be synchronized and I synchronized the systems of both companies in Request Tracker. In Request Tracker all the systems (from A and B) are present to be selected as a custom field.

When creating a ticket in RT and selecting a system of Company A as a custom field the ticket is shown in the I-doit webinterface. However, after creating a ticket that is linked to a system of Company B the ticket is never shown in I-doit!?

Is it not possible to show tickets from Request Tracker in I-doit in multiple companies?

Greetings,

Mark Tinnemans
NLcom

As far as I know that is by design.

To my knowledge I-doit copies systems from OCS and places them in it's own database. When the system is removed from the OCS database it still excists in the I-doit's database untill it's manually removed there.

Solved my last problem…...

Updated the starting post with my new problem!