Posts made by mtinnemans

Does nobody have this problem as well??? And nobody has an idea where this is coming from/could be solved?

Anyone….................??

An update about this Bug.

If i create a new ticket connected to a custom field in I-doit I get the following error.
PHP Warning:  Invalid argument supplied for foreach() in /usr/share/i-doit/src/classes/cmdb/dao/isys_cmdb_dao.class.php on line 112

This error is repeated for every custom field that is filled in for the ticket. (So if i create a ticket with 3 custom field entries, give the php command to put the tickets in I-doit, I get this error 3 times beneath eachother!)

Hello,

I have come across the following bug.

When I use the synchronisation button in the I-doit webinterface there are 13 workstations synced with Request Tracker and there are shown in the RT webinterface.

As soon as I hit the sycnrhonisation button for company 2. 7 of these workstations are removed from the custom fields. As soon as I synchronise again with the webinterface these 7 workstations are shown again….untill I use the controller script again.

The same 7 workstations are removed EVERY time!

We are running Request Tracker 4.2 & I-doit 0.9.9-6

Hello

When I run the command; php /var/ww/i-doit/controller.php -v -m request_tracker > /dev/null I get the following error;
PHP Warning:  Invalid argument supplied for foreach() in /usr/share/i-doit/src/classes/cmdb/dao/isys_cmdb_dao.class.php on line 112

The tickets from the company created with the i-doit installation are synched and shown in I-doit. Tickets from companies I created after the installation with the admin console are not synched.

Any idea's????!!!!????

Would it be possible to create a changelog/timeline in I-doit.

So when there is a change in the software or hardware of a system it's possible to look back in a timeline to see when and what changes are made?

This would be helpfull for helpdesk employees so when they get a call they can look back to see if a change in soft- or hardware are responseble for a error on a system.

We are currently installing I-doit in our companie. We are wondering if it is possible to create a sort of timeline in which we can easely view what is changed since a few days or something.

So when our helpdesk get's a call it can look at a changelog to see if there are changes made to the hardware and software.

Is there a possibility to get this function in I-doit now, or would this type of functionality be available in the near future from now?

Greetings,

Mark Tinnemans
NLcom

Hello,

At the moment we have two companies created in I-doit, Company A and B. Company A is created at the initial installation of I-doit, Company B is created afterwards.

I have logged in to both companies and made the connection with the RT4 database. I checked the server and clients to be synchronized and I synchronized the systems of both companies in Request Tracker. In Request Tracker all the systems (from A and B) are present to be selected as a custom field.

When creating a ticket in RT and selecting a system of Company A as a custom field the ticket is shown in the I-doit webinterface. However, after creating a ticket that is linked to a system of Company B the ticket is never shown in I-doit!?

Is it not possible to show tickets from Request Tracker in I-doit in multiple companies?

Greetings,

Mark Tinnemans
NLcom

As far as I know that is by design.

To my knowledge I-doit copies systems from OCS and places them in it's own database. When the system is removed from the OCS database it still excists in the I-doit's database untill it's manually removed there.

Solved my last problem…...

Updated the starting post with my new problem!

Thanks for the reply. I didn't found anything about this webinterface in the documentation…

Is it possible to create systems as custom items in RT with the use of the TAG given to a system in OCS?

So when the synchronisation starts it creates custom items that are named the same as the tags in stead of the computername?

Well I have allready worked around this problem. But your solution worked with my next problem with Request Tracker.

Thanks!

Hello….??

Anybody here that can help me with this situation?

Hello….??

Anybody here that can help me with this situation?

Hello,

For our company I'm currently testing to see if I-doit would be something that we could incorporate in our daily business. I have set up I-doit correctly and I have set up Nagios correctly. Now I'm trying to link these two together but this does not work properly in my case.

Under administration –> Nagios --> NDO Mysql Server I have put in the following values.
Active: Yes
IP: Ip address from I-doit & nagios server. (both are on the same server)
Port: Nothing
Database schema: nagiosql
DB Prefix: tbl_
Username:  *****
Passsword: *****

When I press save I get the following error message:
Connection to NDO database failed:
isys_exception_database : Access denied for user '*******'@'172.17.6.146' (using password: YES)

When I log in to the mysql database using putty I login with the same credentials as I filled in in these fields.

Could anyone please help me with this problem?

I have read somewheren that I could get more support in the General section that's why I'm posting this question again.

Hello

I have tried creating a new mandator using the tutorial found here;
http://forum.i-doit.org/index.php/topic,370.msg1341.html#msg1341

Howevere when I try to put this command in SQL it gives an error that the fields isys_mandator__default_lang_const , isys_mandator__default_language_short do not excist in the database. When I remake the SQL command so that these two fields are not used the new mandator is put in the database.

However when this mandator is saved I cannot login the webinterface. As soon as I try to login with my useraccount instead of a mandator + language to choose it shows nothing at all. When I remove the new mandator entry I can login correctly as before.

Anyone here knows what I am doing wrong in creating a new mandator?

Hello,

For our company I'm currently testing to see if I-doit would be something that we could incorporate in our daily business. I have set up I-doit correctly and I have set up Nagios correctly. Now I'm trying to link these two together but this does not work properly in my case.

Under administration –> Nagios --> NDO Mysql Server I have put in the following values.
Active: Yes
IP: Ip address from I-doit & nagios server. (both are on the same server)
Port: Nothing
Database schema: nagiosql
DB Prefix: tbl_
Username:  *****
Passsword: *****

When I press save I get the following error message:
Connection to NDO database failed:
isys_exception_database : Access denied for user '*******'@'172.17.6.146' (using password: YES)

When I log in to the mysql database using putty I login with the same credentials as I filled in in these fields.

Could anyone please help me with this problem?