Subcategories

• General

  This area is for all general questions

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  Topics
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  Hey,

  the product team has published a new page where you can see the current roadmap.
  There are 2 more tabs there.

  Under i-doit pro Proposed Features you will find proposed feature ideas for i-doit pro.
  Under Forms Add-on Proposed Features you can find proposed feature ideas for the Forms Add-on.

  For these ideas you can also send requests to the product team.
  To do this, either click on the respective card and select a criticality. Then enter a description and an e-mail address and send it.

  For new ideas use the Submit idea button in the upper right corner of the window.

• Operating

  Get support from other i-doIT members or our technical support staff

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  Topics
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  Posts

  T

  Hi all,

  we want to use Zammad helpdesk and we tried to connect it.

  So there is an connection, because when you go to clients, and take one device, and press on the ticket button. it redirects you to our selfhosted zammad helpdesk tool. But the actual device is not in the list.

  and also when you create an ticket from Zammad directly and want to choose hardware, it says i-Doit but the list is empty?

  anything else i need to do? the knowledgebase of zammad is not that big.
  https://admin-docs.zammad.org/en/latest/system/integrations/i-doit.html

• Development

  Report here if you have found any bugs or if you have any ideas for upcoming features

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  Hello @FlatErik

  I'm afraid you can not "unselect" the relationship category inside the templates, since they will always take the complete object "as-is" and replicate it or use it as mass-change basis.

  Usually (with any other category) I would say you can simply "clear" all entries from the category you don't want, but that won't work for the relationship category unless you remove all entries that created any implicit relations 😕

  I have not red every post here - could you sum up what's the problem?

  Best regards
  Leo