Need help with an i-doit purchase!



  • Hello,

    I work at an IT security company and we became very interested in i-doit, since it would aid us in supporting some of our customers. It's simple to use and has lots of features!

    Although we're interested in buying it, we are very concerned with the time taken by the Sales process. We sent an e-mail to the Sales team one week ago requesting a quote and asking some specific questions, and we haven't had any response yet. From that time we sent two additional followup e-mails, and still no answer. I also called your main office phone this morning and no one from the Sales team was available.

    I know this isn't the regular contact channel for these issues, but I honestly don't see much choice now. Could you please contact me with the Sales team? See below my original request.

    Thank you!

    -Camilo Delgado

    –--------------------

    We kindly request your assistance. We're interested in quote # Q-100801 (attached in this e-mail), but we wish to include an additional add-on module: Change Management RfC.

    In addition, we would like to change the main contact to whom the quote was generated - Instead of me (Camilo Delgado) it should read Jhonny Oramas, since he's the CEO of the company I work for (IT Security Services) and he will be the one signing the quote. By the way, all our other info (billing and delivery address) stay the same.

    Could you send us quote # Q-100801 with the Change Management RfC add-on and with Jhonny Oramas as the main contact?

    Also, I have the following questions:

    • Is there any documentation of Change Management RfC in english? I have found it in german so far.
    • How does object packages combining work? For example: If we start with 1,000 objects and wish to upgrade to 5,000, then we will shift from paying 320 euros to 660 euros, right?
    • Another example: If we start with 1,000 objects and purchase an additional 1,000 object package, we would end up paying 640 euros, but it would be much more convenient to simply upgrade to a 5,000 object package and pay 660 euros. Am I right?
    • If we wish to add an additional add-on anytime after the i-doit purchase, how would the purchase process be?

    –--------------------


  • i-doit Kenner

    Hello Camilo,

    I can not say anything about the sales process and availability. In general, my calls are answered immediately.

    Is there any documentation of Change Management RfC in english? I have found it in german so far.

    It looks like there is no documentation in English available at the moment. Looks like in the Knowledge Base (https://kb.i-doit.com) there is also none in German either.

    How does object packages combining work? For example: If we start with 1,000 objects and wish to upgrade to 5,000, then we will shift from paying 320 euros to 660 euros, right?

    Yes, thats right. But only if you order the bigger license the next day. If you wait six months and upgrade your package, you have to pay the difference between these packages, taking into account the time already spent.

    Another example: If we start with 1,000 objects and purchase an additional 1,000 object package, we would end up paying 640 euros, but it would be much more convenient to simply upgrade to a 5,000 object package and pay 660 euros. Am I right?

    Yes, thats right. There are combinations that make less sense.

    If we wish to add an additional add-on anytime after the i-doit purchase, how would the purchase process be?

    You can order add-ons anytime. As with the license, time is taken into account. For example, if you buy an add-on half a year before the expiration of the license, it will only be charged for half the year.

    Kind Regards,
    Christian


  • i-doIT Team

    Hello Camilo,

    The add-on RfC is maintained and distributed by our partner don't panic, located in Austria. Their website is currently only in German, but you may contact them via email: hello@panic.at

    The i-doit knowledge base only focuses on our products. This is the reason why we have no documentation about this add-on.

    Greetings,
    Benjamin


 


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