Help on install
Hello, my name is Jon, and I work for a small/mid level ISP/water/electric/cable TV company. We are verry interested in utilizing your product, but are as of yet unable to get it working. We are using Fedora Core 6, with PHP5(5.1.6)/MySQL5(5.0.2). I attempted to do the web script, and it failed at the database population stage. I looked through the sql files, and cleaned it up for the version we are running, and attepmted the web install again. Failed. I then cleared out all the databases from the failed attempts, and attempted a manual install, at which point it failed again (it just gives me a blank screen). We have seen the demo of this program, and if we can get it working, we may be willing to go into a maintenance contract with you on this program. Please get back to me at your earliest possible convenience.
please could you tell me what you did change in the sql files before you attempted another try at installing i-doit?
The easiest way would be to get the setup going.
If we don't get it to work and we have the remaining problem of the blank screen then I have some hints for you regarding this problem:
- delete the cache of i-doit completely
- delete the cache of your browser
- make sure the field isys_mandator__dir_cache in the db is not empty (gets filled from the setup normally)
I removed the default charset, which allowed install. The way my version of MySQL works is that if you don't have a default charset, it assigns one for you. A small, almost trivial thing, but it allowed the complete population of the database. After that, the install worked fine, but then when I went back to the index, I got nothing. I then enabled debugging in the config.inc.php, and still received a blank screen. I then completely flushed all databases that had been there, made a new copy of i-doit from the tar.gz file, made a 3rd copy from the tar.gz file with the patches from the link on the top-right of the forums. I then attempted to install from scratch again, and had the same problem. After all that, I then re-installed linux, then I removed all mysql, php-mysql, php, apache, and httpd rpm's. I then rebuilt apache, php, and mysql from source using the minimum (rather than maximum) versions for what your script requires. I figured that the minimum is what you are testing on. That was 1:00 am my time last night, so I haven't gotten around to testing it. I must now stress how much my company wants to use this script. I have spent about 20 hours on this script to get it work, and my company is paying me to do this. We really like it, and want it to work.
Alert : Could not load global constant cache. Backtrace: #0 _get_backtrace() called at [/var/www/html/id/src/debug.inc.php:143] #1 isys_debugger_handler_default_alert::execute(Could not load global constant cache.) called at [/var/www/html/id/src/debug.inc.php:209] #2 isys_debugger::handle(5, Could not load global constant cache.) called at [/var/www/html/id/src/globals.inc.php:336] #3 include_once(/var/www/html/id/src/globals.inc.php) called at [/var/www/html/id/index.php:228]
Please look at http://www.i-doit.de/forum/index.php/topic,401.msg1490.html#msg1490 for that problem. I hope that will help.