Operating

• A

  Error: "Warning: Use of undefined constant"
  • Angel Gorriana  

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  Hi Angel, please try to clear the browser and the i-doit cache. Follow the steps to clear i-doit cache: go to the administration menu then go to the "system tools" -> "cache / database" menu push the button "clear complete cache" and "renew properties" Give me a feedback please! Best regards, jsemere
• Z

  Can we update object model of i-doit through API or script
  • zikhan  

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  Hi Zikhan, I'm sorry but adding/deleting/changing custom category fields is currently not supported by the API.
• S

  Keep the original formatting of the text field in the reports
  • SneerSnake  

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  Hi, that is a feature we are planning to release in 2018.
• K

  IDOIT fresh installation ; import csv is messing
  • karim  

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  Hi and welcome, Are you using i-doit pro or open? It is only available in i-doit pro. Kind Regards, Christian
• B

  Report Grouping
  • beerygaz  

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  Hi, we currently do not support grouping. It's a feature that is actually being developed. It will be added in i-doit 1.11 (Mid 2018).
• B

  Duplicates in Tree View
  • beerygaz  

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  Hi, you could define service filters that filter out specific types of relationships.
• M

  Search equipment by software version
  • mverove  

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  Thank you for your feedback !
• C

  Change i-doit database passwords
  • cdelgado  

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  Hi, what you have to do is the following (in this order!): Go to the i-doit admin center and navigate to tenants. Write down the username for each tenant in the Mysql section. Change the password for each MySQL user in the admin center GUI. Open a mysql client and change the MySQL password for the users that you just identified (matching the passwords you entered in the admin center). Don't forget to commit a 'flush privileges;' command. Try to login to i-doit. If you can still login, go on and change the system user password. Open the file /[idoit_webroot]/src/config.inc.php and look at the         $g_db_system = array(         …         "user" => "xxx",         "pass" => "yyy         ... part. Change the password to a new password in the file and save it. Open a mysql client and change the MySQL password for the user mentioned in the config.inc.php file. Don't forget to commit a 'flush privileges;' command. Login to i-doit Additional expert hint: The tenant database passwords are set in the 'idoit_system' database in table 'isys_mandator'.
• V

  Update 1.4.8 to 1.9.2 fails
  • veenman  

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  In the i-doit Knowledge Base we provide two articles which might help you through the upgrade process: Update of i-doit open 1.4.8 to 1.8 Migration from Windows to Linux Good luck!
• I

  Updating the CMDB using an API
  • ingenico  

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  An example that you could use via bash script would be this: curl --data '{"jsonrpc":"2.0","method":"cmdb.object.create","params":{"type":"C__OBJTYPE__SERVER","title":"My little server","apikey":"c1ia5q"},"id":1}' --header "Content-Type: application/json" https://demo.i-doit.com/src/jsonrpc.php
• 8

  Help importing from i-doit 0.99
  • 8az__  

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  Hi, never tried to migrate from such an old version. Since CSV is not available, the only way I could think of would be to use PHPMyAdmin and generate CSV files directly from the database. PHPMyAdmin has an option to export rows from a table as CSV for Excel, so you can clean the data afterwards and then import it into the newer i-doit.
• R

  Menu: authorization system is missing
  • Rookie  

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  Hi, the full authorization system is only available in the Pro version of i-doit. The Open version uses the group memberships (admin/editor/author/archive/reader) to define the type of access.
• M

  Data from OCS are not updated in i-doit
  • mverove  

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  Thanks for your feedback. I made a new test with interesting result: filesytem resize on virtual client (OCS agent) new size information is present in OCS server import process execution in i-doit but information has not been upgraded in i-doit deletion of FS in i-doit drive category new import from OCS filesystem reappeared in i-doit with new size So it concerns only information update…
• L

  Installation Error 10000
  • lilithsz  

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  Hey, we actually developed an automated installer that you might want to use. You can find it here: I-doit Install Script
• A

  LDAP users has no permissions
  • ashi  

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  Hi Mike, I am not sure what is going on on your system. I guess you are using i-doit 1.9 open or 1.9.1 pro? Do have a mapping between an LDAP group and an person group in i-doit? Or do you use the "Standard LDAP group" in your system settings? Kind Regards, Christian
• M

  Installing API module from CLI
  • mdragoi  

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  Hello, There is a little feature within the Admin Center that let you install add-ons via CLI. On a shell change to the installation directory of i-doit, for example "/var/www/html". There is a sub-directory called "admin" with a file called "index.php". With the following command it gives you a short help: /var/www/html/admin/$ php index.php Usage: php index.php -a installModule -f modulefile.zip [-i mandatorID] I hope it helps. Benjamin
• S

  Broken object links
  • samdbs  

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  List view problems after an update are 95% browser caching problems. But this one really seems to be a Safari problem, we reported it to the developement.
• F

  Wiring question
  • fmaytain  

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  In 1.9, you can connect one cable to two different endpoints (see screenshot 1). You can add fibers to the cable and define which fibers are connected to which endpoint (screenshot 2). …and I just saw there is an untranslated language constant. Im going to give this to our developement team.
• L

  Instalation loop
  • lklemo  

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  A

  would be interested in as well as I'm going to install it there as well
• T

  Setting static values when importing
  • tlh  

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  Hello, Welcome to our i-doit forums. If you use the CSV data import the only way to set "static values" will be within the CSV file. For example, add another column for the CMDB status and insert the value "ordered" for each object in a row. Greetings, Benjamin