Operating

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  Request Tracker -
  • r.ruddockqub.ac.uk  

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  Hi Richard, A Redirect of POST requests sounds very unusal… Can you please post your Apache configuration including the vhost settings for your i-doit installation? Thanks. Greetings, Benjamin
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  Importing .csv
  • zyga196  

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  Hi, Beside the example of your import.csv it would be interesting to see how you have configured the import. The part in my screenshot is important for that. Kind Regards, Christian
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  JDISC-Modul Configuration
  • tott  

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  Hi tott, It seems to be a bug in a prior version. Should be fixed in i-doit open 1.8.3. Kind Regards, Christian
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  Installation: connection to mysql fails
  • mibob  

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  Hello derHabi, Welcome to our i-doit forums! Please take a close look at our knowledge base: https://kb.i-doit.com/display/en/Installation Linux Mint 18.1 is based on Ubuntu 16.04 which is currently not supported because of PHP 7. Please switch to another GNU/Linux distribution or just wait for i-doit 1.9. The pro version will be published in May. Greetings, Benjamin
• D

  CoreSwitch - Virtual Switch
  • didierheyvaert  

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  The object type "VRRP / HSRP Cluster" is deactivated in the online demos. You may enable them with the "Quick Configuration Wizard" under "Administration" > "CMDB settings".
• N

  JDisc Server configuration Fatal error: Class 'isys_smarty_plugin_f_password'
  • numx  

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  Yes, we will release i-doit open 1.8.3 very soon. The online demo is already up-to-date.
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  No IP-list
  • h.dijk  

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  Hello h.dijk, The IP lists are only available in i-doit pro and excluded from i-doit open. For a complete list of differences between i-doit pro and open see our website: https://www.i-doit.org/features/ Greetings, Benjamin
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  Person groups membership problem
  • igorp  

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  The fix did the trick. Thank you very much!
• 1

  Menu Bar missing categories
  • 123yahyaa  

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  Hi, in the Open version it's not possible to change the objecttype groups within the GUI. In the Pro version you have a tool called Quick Configuration Wizard that allows you to edit them. What you can do is edit the database. The list of groups is in table "isys_obj_type_group". Just add your own group there (ID above 1000) and make sure all columns are filled (Just make it match the existing ones). Add the LC (Language constant) you created to a custom language file. An example can be found at /src/lang/de_custom.example.inc.php. More information here: Knowledgebase
• W

  Edit a "specific category"?
  • WienTourismus  

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  Hi Reinhard, that's not possible at the moment. You can create your own custom categories at "Administration / CMDB Settings / Custom categories"
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  No success mapping LDAP (Active Directory) Attributes to Contacts
  • WienTourismus  

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  Hi Reinhard, Can you please explain your problem with more details? What exactly is not working? Kind Regards, Christian Reiß
• W

  SOLVED: modify main navigation bar in i-doit open
  • WienTourismus  

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  Report - where licenses are innstalled
  • janw71  

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  Sorry for late answer. Your query helped a lot. Thanks. Jan
• R

  Problem with fresh i-doit installation and object relations
  • ruji  

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  This issue is going to be resolved in the next i-doit pro version 1.8.1. It will be released within the next weeks.
• J

  Cabling / Wiring Issue
  • JP  

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  Hi JP, Thanks for your request. There is an easy way to connect one input with two or more outputs: Just create one input (with no connected output) and then two outputs connected to the input. You will get a similar result as in the online demo for i-doit pro. The other way (two inputs connected to one output) is currently not possible with i-doit pro. Can you give us a simple drawing which scenario in real life you would like to document? Maybe there is a workaround. Greetings Ben
• T

  Logbook description
  • tbartnig  

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  Hi, I know this topic is old, but maybe it helps someone in the future. You have to open the logbook entry itself by clicking on it and then there is a button "Show details". I added some screenshots. Kind Regards,
• J

  Can not edit Layer 3-Net objects
  • janw71  

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  Hi, This is in fact a known issue and was already reported to our developers. Kind Regards,
• D

  Notification not working properly
  • dermont  

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  Hi, Please try upgrading i-doit to the newest version. Maybe there was a bug in i-doit 1.6.X. Kind Regards,
• R

  ReferenceIdoITObjects on OTRS 3.3.9
  • rtsmith2329  

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  I figured it out.  Our i-doit instance is set to require authentication from JSON-RPC calls, which are not included in the JS files in the module.  I unchecked this option and it works.  As this is a test environment this is fine for now, but I may need to hard-code authentication at a later date when we move into production.
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  Import of connections switch to patch panel
  • janw71  

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