Hi,

Unfortunately it is not possible to connect i-doit and OTRS. But we planned that a while ago so that there will be one one day (there is no date I can tell you). It is possible to accelerate it, by delegating us with that job and defined requirements.

Alternatively there is actually an interface to Request Tracker from Best Practical.

Regards

Hi Francois,

i dont think anybody will answer your question because you missed few words in it. Is your concern if there is difference between i-doit and iTop? There are differences between these products since they come from different companies. Have a look on features for each product to see details.

http://www.combodo.com/-Features-.html
http://www.i-doit.org/en/about-i-doit/83-2/

J.

which specific technologies do you mean?

Hi,

please try this link: http://www.i-doit.org/i-doit-files-2/

Regards
Christian

Yea our documentation is currently getting completely revised because of its age.. 😉 The new version will be available soon

Hi,

it should work now again.

Regards,
Christian

Solved my last problem…...

Updated the starting post with my new problem!

Well I have allready worked around this problem. But your solution worked with my next problem with Request Tracker.

Thanks!

Hi,

you first have to set the location of your top level location to root.

Regards

looks like the new released 0.9.9.5 is not available for community yet.

There are two possible ways to do that. You can use the internal workflow system to generate 'tasks' (doing something once) or 'checklists' (soing something on a regular basis). I think there should be a basic documentation available in English. You should have a look here:

http://doc.i-doit.org/wiki/Manual

Otherwise you can connect the Request Tracker (RT) from Bestpractical  and i-doit in a way, that they can look in and reference each others databases. That means: While creating a ticket in RT you can reference items in i-doit. And, vice versa: in i-doit you will see the items and their corresponding tickets.

So, you have to decide which way fits your needs better.

We deliver pre-defined Queries with the open and the pro version. What are you looking exactly for?

Hey,
I see this post is pretty old, but still I can't find a way to do predefined reports.
Is this doable now and how?

Regards

It is only possible via implementing them inside the source code and database. Theres no way to do that on the gui.

Sorry to bother you with this topic again but I am also not able to set any rights for a new user, nor am I able to edit those for existing users. I simply can't find any GUI for this. Do I have to use the desctription of how to change it on the databse directly? If so, is that still valid? I ran in to trouble with foreign keys when I tried the example…btw, I installed the latest stable build.

Thanks a lot for any quick/short help!

CORRECTION:
well, today I suddenly realised the "+" for to expand the submenu of the Person properties...mixture of user too dump and layout too cool I'd say 🙂